Order processing time
Orders placed on business days before 14:00 are handed over to the carrier on the same day. Orders placed after this time, on weekends, or on public holidays are processed on the next business day. We send a receipt and order number to your email immediately after purchase, and you will receive a tracking code once the parcel is on its way.
Shipment tracking
- Check the dispatch notification sent to your email or phone and click the tracking link inside.
- You can also open the tracking field on our website and enter your order number.
- Information appears in the system once the carrier scans the parcel at the depot. This usually occurs within 24 hours of departing the warehouse.
- Tracking updates at each transit point until final delivery.
Estimated delivery times
Delivery time is measured in business days from the moment the parcel is dispatched. The stated days are estimates, not binding guarantees. Deliveries outside urban centers may take 1-2 additional business days.
| Region | Estimated delivery time |
|---|---|
| Finland | 2-5 business days |
| Other destinations | Shown on the checkout page before confirming the order |
Shipping and handling costs
Standard shipping is free for orders over €50 in Finland. Delivery for smaller orders costs €4.90. The shipping cost for your address is calculated and displayed at checkout before payment.
International shipping
Shipping costs and delivery times outside Finland are calculated on the payment page. Customs duties and taxes of the destination country are set by applicable laws, and the customer is responsible for paying them. If customs refuses entry of the shipment, we handle it as a returned order.
Damaged, lost, or stolen parcels
6.1 Damaged
Inspect your shipment immediately upon collection. If a jar or shipping box is damaged, photograph the damage and email [email protected] within 48 hours. We will send a replacement free of charge or refund your payment. You are not required to return the damaged item unless specifically requested.
6.2 Lost
If the parcel tracking shows no movement for 5 business days, notify us with your order number. We will open an inquiry with the carrier. We will dispatch replacement supplements or issue a refund to your account within 10 business days of your contact.
6.3 Parcel marked as delivered, but missing
First check whether a neighbor, other household members, or a nearby pickup point received the parcel. Then contact us within 3 days of the delivery confirmation. We will open an investigation with the carrier and keep you informed of our progress.
Questions about this policy
Send an email to [email protected] or call +358 367 987 984 (Mon-Fri 09:15 - 17:00). We respond to messages within one business day.